The last we wrote about CRMs was when we published an article about Salesforce alternatives. A year later we got curious about the ever growing CRM space and for 2021 we conducted a massive research drive where we tried 650+ different CRM softwares. That’s right, we actually checked 650+ different CRM systems and chose the best ones that we can actually consider as ideal Pipedrive Alternatives.

In this article we will not get into details about Salesforce, Freshworks CRM, Zoho CRM, Microsoft Dynamics365 or TeamWork CRM because these are leading CRM players that everyone knows about and they are obviously great. There are many other relatively smaller players that deserve a spotlight.

Here are some great alternatives to Pipedrive that are worth considering in 2021.

(We mention the hidden gems ๐Ÿ’Ž on top of our list, to give them more exposure, over the already popular ones)



๐Ÿ’Ž HIDDEN GEMS


1. Capsule

Capsule offers simplified solutions to help customers connect with their customers in an effective way. Along with CRM and contact management features, Capsule also offers contact/calendar management and sales pipeline features to ensure that every customer and every sale can be monitored efficiently.


Pros

โœ”๏ธ Advanced, user friendly CRM app helps view tasks and connect with customers on the move

โœ”๏ธ Versatile contact management features enable users to keep a comprehensive record of every customer interaction.

โœ”๏ธ Easy to use drag-and-drop dashboard to track conversion performance and key milestones

โœ”๏ธ In-depth sales analytics to break down sales pipeline data and customized activity types and sales filters


Cons

โŒ  HTML coding knowledge is required for certain features

โŒ Customisation features are limited for basic plans


Pricing

๐Ÿ’ฐ Free plan available

๐Ÿ’ฐ Professional plan – $18 per user per month

๐Ÿ’ฐ Teams plan – $36 per user per month

๐Ÿ’ฐ Enterprise plan – $54 per user per month


Best known for

Capsule is best known for its Mobile CRM App, which is loaded with sales pipeline and communication features (such as automatic call logging) to make it easy for remote teams to view tasks on the move.


2. Freeagent

Freeagent offers a cloud based platform that offers handy tools to help with customer interactions and internal workflow management. Along with sales and marketing tools, Freeagent also offers a plethora of features related to workflow management, collaboration, project management, ticketing/support desk, recruitment, venue management and contact management.


Pros

โœ”๏ธ Handy task management features such as automated push notifications, email templates and customizable deal stages

โœ”๏ธ High end contact management features with automated tools that that helps capture and organize customer data across every communication channel

โœ”๏ธ Robust tools to add ticketing/support desk features to CRM platforms

โœ”๏ธ Versatile features to assist with administrative tasks such as recruiting, venue management and data management


Cons

โŒ Lack of in-built integrations compared to peers

โŒ Mobile app is cluttered and not user friendly


Pricing

๐Ÿ’ฐ Essentials plan- $25 per user per month

๐Ÿ’ฐ Professional plan- $75 per user per month

๐Ÿ’ฐ Enterprise plan- $135 per user per month

๐Ÿ’ฐ Unlimited plan- $250 per user per month

Free trial plan is also available


Best known for

Although Freeagent has many great sales and marketing tools, the platform is best known for its robust admin features, such as event tracking tools for venue management, centralized onboarding and activity timelines for HR and recruitment, and secure data management tools.


3. Nutshell

Nutshell offers comprehensive CRM and marketing tools that are suitable for sales teams of all sizes. Along with CRM tools, Nutshell also offers email automation tools, contact management tools and collaboration features within one centralized platform.


Pros

โœ”๏ธ Advanced sales automation features to help with auto-assignment of leads and personalised drip email sequences

โœ”๏ธ Intuitive email marketing tools enable users to design eye-catching templates and filter clients to create targeted marketing lists

โœ”๏ธ Unique pipeline management tools such as map view (to see area-wise concentration of leads) and interactive drag and drop features

โœ”๏ธ Innovative contact management features, such as free data importing assistance and automated search-engine features to obtain social media and location info of prospective customers


Cons

โŒ Marketing features have additional charges

โŒ Lack of calendar and project management features compared to peers


Pricing

๐Ÿ’ฐ Starter plan – $22 per user per month

๐Ÿ’ฐ Pro plan – $39 per user per month

๐Ÿ’ฐ Free trial is available, marketing features have additional charges based on number of contacts


Best known for

Nutshell is best known for its automation features. Whether its sales pipeline management, email marketing or contact management, Nutshell has many tools to automate mundane tasks such as gathering lead insights, assigning leads to reps and making personalised drip campaigns.


4. Pipeline

As the name suggests, Pipeline offers tools and features that enable businesses to manage their sales pipelines in an effective manners. Along with CRM tools, Pipeline also offers data sharing and collaboration tools to make tracking and managing sales easy and effective.


Pros

โœ”๏ธ Advanced collaboration features to keep remote teams in-sync with latest deal and lead assignments, customer interactions and sales pipeline progress

โœ”๏ธ Supershare feature enables users to share files and data easily

โœ”๏ธ Streamlined pipeline management dashboard with list views to make tracking and managing sales easy

โœ”๏ธ Lightweight mobile app with advanced features such as business card scanners


Cons

โŒ Analytics features are basic and only available in high-end plans

โŒ Most features are only available in English


Pricing

๐Ÿ’ฐ Free trial available

๐Ÿ’ฐ Start plan – $29 per user per month

๐Ÿ’ฐ Develop plan – $39 per user per month

๐Ÿ’ฐ Grow plan – $59 per user per month


Best known for

Pipeline is best known for its sales pipeline dashboard, which presents data with list views and hindsight features to track sales pipeline progress and organize info that can be easily shared and accessed across teams


5. Salesmate

Salesmate offers sales and CRM software, with affordable price plans, that cater to businesses of all sizes. Along with CRM, Salesmate also offers automation, email/goal tracking and communication tools to ease the process of contact and deal management.


Pros

โœ”๏ธ Robust built-in calling and messaging tools, based on a cloud based VOIP phone system

โœ”๏ธ  Intuitive drag-and-drop dashboard with quick views to create multiple sales pipelines and resolve sales roadblocks

โœ”๏ธ Comprehensive email tracking and automation features to track all conversations and design customized email marketing campaigns

โœ”๏ธ Intelligent workflow automation features to automate task assignments and follow ups


Cons

โŒ Attachments are not allowed for emails sent using automation tools

โŒ  Limitations are there when it comes to importing product details into the platform


Pricing

๐Ÿ’ฐ Free trial available

๐Ÿ’ฐ Starter plan – $15 per user per month

๐Ÿ’ฐ Growth plan – $30 per user per month

๐Ÿ’ฐ Boost plan – $50 per user per month

๐Ÿ’ฐ Customised pricing plans are also available for larger teams


Best known for

Salesmate is best known for its built-in VOIP calling and messaging systems, which allow users to add notes to calls, automatically log/record calls, distribute calls through sequential or simultaneous ringing and automate mundane tasks such as sending bulk messages and dropping voicemails.


6. Companyhub

Companyhub offers โ€˜Easy-as-Excelโ€™ CRM that can be specifically tailored to the industry-requirements of its users. Along with CRM, Companyhub also offers lead management, sales pipeline management and automation features through its centralized platform.


Pros

โœ”๏ธ Email tracking and automation features to assist with personalized bulk mails, tracking and scheduling

โœ”๏ธ Simplified lead management features that help with creating leads, adding notes/tasks/conversations and scheduling important dates through layouts similar to excel sheets

โœ”๏ธ Versatile sales dashboard that breaks down complex sales data into simplified charts and graphs

โœ”๏ธ High-end sales bots send automated reminders/notifications and minimize data entry


Cons

โŒ Lack of in-built integration options compared to peers

โŒ Analytics features are not available for basic plans


Pricing

๐Ÿ’ฐ Free trial plan available

๐Ÿ’ฐ Productivity plan – $21 per user per month

๐Ÿ’ฐ Automation plan – $36 per user per month

๐Ÿ’ฐ Accelerate plan – $64 per user per month


Best known for

Whilst the automation features on Companyhub are immaculate, it is best known for its sales bots, that improve efficiency by automating mundane tasks such as creating task sequences, sending reminders to clients, alerting sales people to follow up on lagging deals and making sure business rules are being followed by sales staff.


7. Salesflare

Whilst focusing on small businesses selling B2B, Salesflare offers CRM solutions that aims to reduce manual data input. Along with CRM, Salesflare also offers contact management, automation and collaboration tools, along with custom training and data migration services.


Pros

โœ”๏ธ Automated contact management features that gather customer information using AI powered search features and log calls automatically

โœ”๏ธ Streamlined CRM overviews to monitor sales pipelines and track customer activities through notifications

โœ”๏ธ Robust collaboration features that allow users to share customer information with their teams

โœ”๏ธ Handy email, link and website tracking features


Cons

โŒ Lack of forecasting and analytics tools compared to peers

โŒ Email synchronization issues are common


Pricing

๐Ÿ’ฐ Growth plan- $29 per user per month

๐Ÿ’ฐ Pro plan- $49 per user per month

๐Ÿ’ฐ Enterprise plan- $99 per user per month

Free trial plan is also available


Best known for

Salesflare is best known for its contact management features, which use automation to gather customer information from emails/social profiles and automatically logs every customer interaction.



๐Ÿฅ‡ TOP PERFORMERS


8. Monday

Monday offers a visual platform that helps with tracking, planning and organising team activities. Along with CRM tools, Monday also offers calendar features, task management tools and automation features that can be viewed with different layouts and themes


Pros

โœ”๏ธ Intuitive and vibrant displays and layouts with 200+ ready to use templates

โœ”๏ธ Unique scrum software, with roadmap and iteration planning features for product development

โœ”๏ธ Industry specific features available for software developers, construction planners, IT teams, HR teams and creative planning

โœ”๏ธ Flexible drag-and-drop interface makes it easy to manage pre and post sales tasks in the sales pipeline


Cons

โŒ Automation bugs are common

โŒ Overloaded features and themes can make the learning curve steep for the software


Pricing

๐Ÿ’ฐ Basic plan – $8 per seat per month (minimum 3 seats required per plan)

๐Ÿ’ฐ Standard plan – $10 per seat per month (minimum 3 seats required per plan)

๐Ÿ’ฐ Pro plan – $16 per seat per month (minimum 3 seats required per plan)

Customised pricing available for enterprise plans. Free trial plans are also available.


Best known for

Monday is best known for its task and project management features, which display data in kanban, calendar, timeline, gantt, map and form views with customizable and pre-defined templates to ensure data is arranged and presented in the context of the task that is to be performed.


9. Vcita

Vcita offers a sleek CRM platform to manage clients and appointments through its self-service client portal. Along with CRM, Vcita also offers scheduling, email marketing and online payment features to its users, along with handy automation features to eliminate the need to perform mundane tasks manually.


Pros

โœ”๏ธ Unique online payment features that enable users to quote, invoice and bill clients.

โœ”๏ธ Robust scheduling features with tools to send automated confirmations and meeting reminders

โœ”๏ธ Customized contact forms enable users to funnel leads effectively

โœ”๏ธ Versatile email and SMS marketing tools to add one click CTAs (calls to actions), landing page links and personalized tags to bulk marketing messages and emails


Cons

โŒ Browser errors are common when client portals are opened on Safari

โŒ SSL protocols are not issues for custom domains


Pricing

Pricing details given below are for 1 user. Pricing plans are customised for teams with multiple users

๐Ÿ’ฐ Free trial plan is available

๐Ÿ’ฐ Growth plan – $400/month (upto 5000 members and 3 programs)

๐Ÿ’ฐ Essentials plan – $ 29 per month

๐Ÿ’ฐ Business plan – $ 59 per month

๐Ÿ’ฐ Platinum plan – $ 99 per month


Best known for

Vcita is best known for its online payments tools, through which users can get access to 24/7 credit card processing, send automated payment reminders and links, connect billing details with calendar events and create unique, customizable invoices that can be sent easily with 1 click through smsโ€™ and emails.


10. Deskera

Marketed towards small businesses and startups, Deskera offers cloud based CRM and email marketing tools. Along with CRM, Deskera also offers invoicing, accounting, inventory and payroll features to combine multiple business tools into one software package.


Pros

โœ”๏ธ Novel inventory management features such as dropshipping, automated tracking and backorder tools

โœ”๏ธ Robust sales pipeline features with drag-and-drop views and access to real-time insights.

โœ”๏ธ Versatile accounting and invoicing features which allow for centralized supplier and customer contact management, bank reconciliation tasks, automatic tax calculations and automated journal entries

โœ”๏ธ Strong email marketing tools to enable users to create lists, segment customers and select/create templates.


Cons

โŒ Lack of project or task management features compared to peers

โŒ Lack of native integrations compared to peers


Pricing

๐Ÿ’ฐ Free trial plan available

๐Ÿ’ฐ Professional plan – $12 per user per month

๐Ÿ’ฐ Customised pricing is available for enterprise plans based on features required


Best known for

Although Deskera has many great CRM features, it is primarily known for its accounting and payroll tools, especially its inventory management tools, that allow users to manage backorders, track bills/purchases, drop- ship and automate inventory tracking  through a single, streamlined dashboard



๐ŸŒŸ RISING STARS


11. Qontak

Qontak offers omnichannel CRM and sales solutions for businesses looking to boost their customer service infrastructure. Qontak offers tools that help businesses optimize their customer support through chat and call center features, along with tools for customized ticketing systems and workflow dashboards.


Pros

โœ”๏ธ Comprehensive customer support tools such as agent routing systems to connect with customers through multiple channels such as WhatsApp, Facebook messenger, telephone and email

โœ”๏ธ Strong automation features such as chatbots to optimize customer support

โœ”๏ธ Robust CRM dashboard with drag-and-drop features that enable users to view granular details from all the activities taking place in sales pipelines

โœ”๏ธ Handy business intelligence dashboard helps analyse sales targets and activity reports


Cons

โŒ Lack of project and task management features compared to peers

โŒ  Lack of collaboration features compared to peers


Pricing

For CRM

๐Ÿ’ฐ Free starter plan available

๐Ÿ’ฐ Business plan – $17 per user per month

๐Ÿ’ฐ Professional plan – $34 per user per month

๐Ÿ’ฐ Customized pricing is available for enterprise plans

For Omnichannel support

๐Ÿ’ฐ Free starter plan available

๐Ÿ’ฐ Starter plan – $52 per month upto 1000 visitors and 5 agents

๐Ÿ’ฐ Pro plan – $104 per month upto 3000 visitors and 10 agents

๐Ÿ’ฐ Customized pricing is available for enterprise plans


Best known for

Qontak is best known for its omnichannel customer support tools,which enable users to set up automated ticketing help desks and agent routing systems to ensure customer support is optimized and standard operating procedures are adhered to.


12. Moskit

With the focus being on the European and Brazilian market, Moskit offers handy CRM tools to ensure smooth closing of deals and optimized solutions for clients. Along with CM tools, Moskit also offers project management, communication, proposals and product management features in its platform.


Pros

โœ”๏ธ Handy CRM tools to add products and discounts into negotiations and build business proposals

โœ”๏ธ In-depth knowledge base, with detailed educational content and videos to give users the correct guidance on CRM and Workflow management

โœ”๏ธ Robust communication features to record calls and start video conferencing easily

โœ”๏ธ Well-designed calendar and scheduling features to assist with organizing timelines and follow-ups with clients and customers


Cons

โŒ Lack of team collaboration features compared to peers

โŒ Translation issues are common as platform is portugese-based


Pricing

๐Ÿ’ฐ Free trial is available

๐Ÿ’ฐ Only one paid plan is offered, at $10 per user per month

๐Ÿ’ฐ Customised pricing is available for enterprise plans


Best known for

Moskit is best known for its knowledge base, with in-depth videos, e-books, webinars and courses available for new users who are looking to build their understanding of CRM concepts, strategies, tools and reports.


13. Toolyt

With a strong focus on mobile CRM, Toolyt offers many handy features to enable users to connect efficiently with customers and partners. Along with CRM tools, Toolyt also offers lead management, communication and collaboration tools on a sleek lightweight platform.


Pros

โœ”๏ธ Handy automation tools to manage customer visits and expedite onboarding with pre-loaded custom form elements

โœ”๏ธ Versatile lead management features to optimize lead capturing and distribution based on geo-intelligence or round-robin scheduling

โœ”๏ธ Unique collaboration tools with features such as gamification and custom KPIs (key performance indicators) that incentivize team members to achieve targets and goals

โœ”๏ธ Strong communication tools with video calling, voice calling , messaging, live streaming and recording features packed into one centralized platform.


Cons

โŒ In-built integrations are limited compared to peers

โŒ Sales pipeline management features are very basic compared to peers


Pricing

๐Ÿ’ฐ Free trial is available

๐Ÿ’ฐ Grow plan – $10 per user per month

๐Ÿ’ฐ Scale plan – $25 per user per month

๐Ÿ’ฐ Customised pricing is available for enterprise plans


Best known for

Toolyt is best known for its collaboration tools, especially its gamification features with which users can add credits and badges to custom KPIs, along with custom alerts and automated reminders to motivate team members to sell more.


14. OnePageCRM

OnePageCRM aims to provide a visually driven CRM platform for businesses looking to declutter their sales pipeline. Along with CRM tools, OnePageCRM also offers collaboration, automation and lead management tools that can be accessed on its Next Action platform.


Pros

โœ”๏ธ Versatile lead generation features that store detailed views and contact details in streamlined, scrollable pages

โœ”๏ธ Handy drag-and-drop pipeline management features with Kanban and forecasting views find out how deals are progressing

โœ”๏ธ Robust mobile app with call/email logging features and in-built integrated maps to make every client interaction smooth and efficient.

โœ”๏ธ Convenient collaboration tools to assign contacts and keep team members in the loop when it comes to pending deals


Cons

โŒ Monthly payment options are not available for enterprise plans

โŒ Only available in English


Pricing

๐Ÿ’ฐ Free trial is available

๐Ÿ’ฐ SMB plan – $15 per user per month

๐Ÿ’ฐ SMB Plus plan – $29 per user per month

๐Ÿ’ฐ Enterprise plans are billed annually at $59 per user per month


Best known for

OnePageCRM is best known for its lead generation features, like its Chrome Clipper, that sources leads from multiple channels and populates contacts with social data in just a few clicks.


15. Bulbul CRM

Created by the Jungleworks group, Bulbul provides industry specific CRM solutions through its mobile app and desktop platform. Along with CRM features, Bulbul also offers email and lead tracking, client management and collaboration tools,along with easy access to other products and services in the Jungleworks suite.


Pros

โœ”๏ธ Handy collaboration features with calendar links to set reminders and assign deals to team members

โœ”๏ธ Multi-channel lead capturing and tracking with detailed reports on lead conversion data

โœ”๏ธ Seamless compatibility with other Jungleworks products and SaaS solutions

โœ”๏ธ Convenient email tracking and follow up features with multiple email templates


Cons

โŒ Lack of workflow automation features compared to peers

โŒ Lack of customization options compared to peers


Pricing

๐Ÿ’ฐ Free trial is available

๐Ÿ’ฐ One single pricing plan is available at $10 per user per month


Best known for

Bulbul is best known for its email management features, which can be used to schedule and track emails using handy chrome extensions and a sleek dashboard that gives real-time data on open, read, replied and click-through rates.


16. Axonaut

Made for small businesses , Axonaut provides simplified CRM solutions that replace complex ERP software packages. Along with CRM , Axonaut also offers many admin features, such as HR, Invoicing and expense management tools, along with project management and email marketing tools.


Pros

โœ”๏ธ Handy CRM tools with calendar integrations and time tracking features to manage sales cycles

โœ”๏ธ Strong financial management and invoicing features with digitized invoicing, reconciliation and deposit management features

โœ”๏ธ Unique HR and admin tools to track employee activities and plan vacation days

โœ”๏ธ Robust project management features with time tracking and budgeting tools


Cons

โŒ Lack of communication features compared to peers

โŒ Lack of collaboration features compared to peers


Pricing

๐Ÿ’ฐ Free trial is available

๐Ÿ’ฐ Custom pricing is provided based on number of users, ranging from $49.99 per month for 1 user to $784.5 per month for 50 users


Best known for

Axonaut is best known for its accounting and financial management features, which can be used to automate accounting tasks, generate accurate reconciliation reports, digitize invoices and expense receipts and track inventory /stock value.


17. noCRM

Whilst the name may be confusing, noCRM actually provides CRM software solutions that are different from any other CRM provider on the market. Whilst most CRM software solutions focus on data collection and management, noCRM offers action-based tools that are targeted towards sales and marketing professionals. noCRM also offers lead capturing, prospecting, collaboration and reporting tools through its desktop and mobile app.


Pros

โœ”๏ธ Strong action based sales tools with built in lead capturing, customizable sales funnels and calendar synchronization features

โœ”๏ธ Unique sales script generator tools to create customized checklists with essential questions for potential prospects

โœ”๏ธ Handy post-sales features to ensure effective handover of various tasks to different team members

โœ”๏ธ Versatile mobile app which seamlessly synchronizes with the noCRM desktop app


Cons

โŒ Lack of in-built automation features compared to peers

โŒ Emphasis on sales tools leads to admin features that are not well-developed


Pricing

๐Ÿ’ฐ Free trial is available

๐Ÿ’ฐ Starter Kit (3 users max) – $12 per user per month

๐Ÿ’ฐ Sales Experts plan – $22 per user per month

๐Ÿ’ฐ Dream team plan – $32 per user per month


Best known for

noCRM is best known for its action based tools that are focussed on boosting sales, such as advanced sales capturing features, sales script generators, built-in prospecting features and post-sales handover features. Indeed, noCRM is a product that is sharply focused on helping sales professionals convert leads and prospects into


18. Teamgate

Teamgate offers CRM features for users at every stage of the experience spectrum, from beginners to highly-experienced professionals. Along with CRM tools, Teamgate also offers communication and time management tools to cater to businesses of all sizes.


Pros

โœ”๏ธ Strong lead capturing features to automatically transfer email requests, missed calls and other online information to CRM teams after scoring and filtering them based on user-defined criteria

โœ”๏ธ Versatile sales pipeline management features, with drag-and-drop editor views, that allow users to forecast deal closing dates, create multiple sales pipelines and identify bottlenecks
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โœ”๏ธ Robust contact management features with smart-dialler tools to segment and filter customers based on location and activity levels

โœ”๏ธ Smart calendar and time management tools that sync events and meetings into contact info of clients


Cons

โŒ Lack of project management features compared to peers

โŒ Mobile and desktop apps use a lot of space and bandwidth


Pricing

๐Ÿ’ฐ Free trial is available

๐Ÿ’ฐ Starter plan – $11 per user per month

๐Ÿ’ฐ Professional plan – $32 per user per month

๐Ÿ’ฐ Enterprise plan – $79 per user per month


Best known for

Teamgate is best known for its lead management features, with advanced tools like Linkedin Shuttle that use automation to capture, qualify and prioritize potential prospects in order to effectively convert them into paying customers.


Conclusion

Did you like the list? Have we missed something important? Let us know in the comments